Medicom Online Terms and Conditons
SHIPPING AND DELIVERY INFORMATION
Please allow 3-5 working days from receipt of your order. Please note your order requires a signature for delivery.
To ensure that your personal details are kept secure in transit on the Internet, we use a digital certificate to encrypt the data going to and from the web site.
Given the transactional nature of our site, we need to collect personal
information such as name, address, phone number and email address in
order to communicate with you about your order, and also to deliver your
products to you! Medicom complies with the Privacy Act 1993. All
order information and your personal details are private and confidential.
They cannot be accessed by any other party.
CREDITS & RETURNED GOODS POLICY
We are committed to ensuring you are satisfied with your purchase,
and that you have received the right products, delivered in full and in
accordance with your expectations.
Where this does not occur, we are happy to accept returns for goods
that are ordered in error, sent in error or do not meet product quality
expectations. We ask that you contact us within 2 working days of receipt
of the product to obtain a Returned Goods Authority (RGA) Number. Please
do not send goods back without an RGA number, as we cannot
guarantee they will be received or placed back into stock.
When you contact us to obtain an RGA number, we will provide you with
a label to affix to the item for return.
To assist in processing your returns we require the goods to be in
the original packaging without any stickers or labels attached to the
packaging. If you are sending it back to us, please place an outer cover, or
packaging around the original item.
Sensitive or Sterile Products / Indent / Buy In Items
Please be aware that due to the sensitive nature of some products (e.g.,
sterile products), we may not be able to accept these back.
Check with us before placing your order to ensure you understand
which products this may include.
Where goods have been ordered for you specifically (i.e., we have
purchased this item based on your order – as a Indent/Buy-In Item), we
may not be able to accept it back unless the manufacturer of the goods
agrees to take them back.
Refund / Credit
Where we have sent the goods in error, you have received an incorrect
product or the goods are damaged, we will provide you with a full refund/
credit for the amount of the goods. The payment will be processed using
the original method of payment, unless otherwise requested.
Postage and delivery costs are non-refundable for all returns, unless goods
are damaged in transit.
Where the return occurs as a result of customer error, we may charge a
minimal restocking fee to cover our costs associated with collecting the
goods and placing them back into our Warehouse.
In the case you place an order for product that subsequently becomes
unavailable, the remainder of your order will proceed, and the stock that
goes on to back order will be delivered on a subsequent delivery docket.
If you have any queries or would like to contact us in regards
returning a product, please feel free to call us on 0508 633 4266. Alternatively, you can
contact us by email at [email protected]
TERMS OF TRADE
Any Goods supplied by us to you shall be subject to these Terms unless we
agree in writing to change them. If you accept Goods from us, that action
by you will be deemed to be acceptance of these Terms, notwithstanding
anything that may be stated to the contrary in your enquiries or your
Unless otherwise agreed in writing all freight, insurance, delivery and
travel charges will be additional to any price quoted. Unless otherwise
agreed in writing any quoted price may be altered prior to delivery of
Goods to you, if our costs fluctuate materially. We may withdraw any
quotation before it is accepted, and in any event any quotation will lapse
30 days after it is given without notice. GST will be payable by you as an
additional amount on all prices and charges.
The price for Goods will be either as quoted to you in writing or, if
no written quote is provided, pursuant to our standard charges applying at
Unless otherwise agreed in writing you must pay for Goods by the 20th
day of the month following the date of the invoice relating to those Goods.
If full payment for the Goods is not made on the due date, then without
prejudice to any other remedies available to us:
• We may cancel or withhold supply of further Goods;
• Interest on monies overdue shall be charged on a daily basis and be
calculated by adding 3% per annum to the overdraft rate payable by us
to our bankers at the time of and during such default, and interest shall
continue to accrue both before and after judgment.
You shall be responsible for all costs incurred by us in recovering
We may from time to time vary your credit limit with us at our discretion,
in relation to further purchases of Goods. If any acquisition would be in
excess of your credit limit, we reserve the right to require payment in cash
prior to delivery of the Goods, of the amount by which the cost exceeds
your credit limit.
We shall have a full right of set-off with respect to amounts owed by you to
us under these Terms, in relation to any monies owing by us, or any of our
related companies, to you howsoever arising.
Your obligation under these Terms shall be to pay the full amount
owing under these Terms free of all deductions or rights of set off.
Ownership in the Goods shall not pass upon delivery, but shall remain with
us until full payment for all monies owing by you to us have been made.
Until all monies have been paid:
• You hold the Goods supplied as fiduciary for us and will deal with
them as agent for and on behalf of us (but will not hold yourself out as
our agent to any third parties);
• You shall store our Goods separately consistent with the Goods being our
property, and ensure such Goods are able to be separately identified;
• If you resell the Goods supplied the proceeds of any resale will belong to
us, and you will pay the same into a separate account for which separate
records are kept, and all claims which you hold against third parties will
be handed over to us;
• You irrevocably give us and our agents the right to enter your premises,
to remove any of the Goods supplied and resell them;
• You agree to indemnify us (and our agents) against any liability incurred
in connection with such entry and removal.
RISK AND DELIVERY
Unless otherwise agreed, you shall be responsible for the cost of and
arranging transportation of all Goods. If we are delivering the Goods to
you, we will use our best endeavours to see that deliveries are made
according to schedule, but shall not be responsible for delivery delays due
to causes beyond our control.
Risk in respect of the Goods sold shall pass to you when the Goods
are delivered to you or your carrier, or the time you pay for the Goods,
whichever is the earlier. It is your responsibility to insure the Goods, even
if we have arranged transportation of the Goods.
Except to the extent of written warranties given by us to you, all
warranties and representations in respect of Goods supplied are excluded,
including (to the extent permitted by law) those expressed or implied
by law. Where any written warranty conflicts with clauses 6.2 or 6.3 the
provisions of clauses 6.2 and 6.3 as applicable shall apply.
We shall not be liable:
• Where you have altered or modified the Goods, mis-applied the Goods,
or have subjected them to any unusual or nonrecommended use,
servicing or handling;
• For loss caused by any factors beyond our control;
• For any indirect or consequential loss of any kind;
• For any second hand Goods;
• Where the terms of any written warranty have not been complied with,
or any manufacturers’ handbook provided to you has not been complied
Our total liability under any warranty for defective or damaged Goods
supplied by us is limited at our option to either:
• Replacing or repairing the defective or damaged Goods; or
• Refunding the price of the defective or damaged Goods.
Any return of Goods and/or request for credit on Goods returned shall be
subject to the following conditions:• Prior authority to return the Goods is required from us;
• The Goods must be undamaged and unopened;
• A covering note must be enclosed with the Goods. This return note
must quote the number and date of our original invoice for the Goods
• Freight is your responsibility.
The risk of any loss, damage or deterioration of Goods returned to us will
remain with you until the Goods have been received and inspected at our
If required to do so by us, you must be able to show proof of delivery of
returned Goods. Failure to comply will result in a repudiation of any claims
made by you against us for the returned Goods in question.
If we allow Goods to be returned by you, the level of credit given to
you is at our discretion.
No Goods will be accepted for return after 30 days from delivery.
Indent orders and vaccines are non-returnable for credit. All claims
against us for shortages and breakages must be made in writing within
seven days of receipt of Goods by you.
Mediation: If a dispute arises, the parties may agree to settle the dispute
by mediation before resorting to litigation or arbitration.
Cancellation: You may not cancel any order for Goods or services or part
of it without our written consent. If you do so, in addition to any other
rights we may have, we may retain any deposit paid.
Waiver or Variation: Waiver or variation of these Terms by us will only be
effective if given in writing by an authorised person. If we waive any of
these Terms the waiver will not affect our rights under these Terms at any
Governing Law: These Terms will be interpreted in accordance with and
governed by the laws of New Zealand and the New Zealand courts will
have non-exclusive jurisdiction in respect of all matters between us.
The Privacy Act: You and any guarantor (if relevant) authorise us to
collect and hold personal information from any source we consider
appropriate to be used for the purposes of determining credit worthiness,
for communicating promotional activities and product information by us,
for debt collection purposes, or for any other related purpose. You further
authorise us to disclose personal information held by us for the purposes
set out above to any other parties. You understand that you have a right
of access and may request correction of personal information held by us
Consumer Guarantees Act (CGA): If the CGA applies, these Terms shall be
read subject to your rights under the CGA, provided that where you are
acquiring Goods or services for business purposes the CGA shall not apply.
Security: You acknowledge and agree that by assenting to these
Terms, you grant a security interest (by virtue of the retention of
title clause in clause 5 of these Terms) to us in all Goods previously
supplied by us to you (if any) and all after acquired Goods supplied
by us to you (or for your account).
Financing statement: You undertake to:
• Sign any further documents and/or provide any further information
(which information you warrant to be complete, accurate and up-todate
in all respects) which we may reasonably require to enable registration
of a financing statement or financing change statement on the Personal
Property Securities Register;
• Not register a financing change statement or a change demand in
respect of the Goods (as those terms are defined in the PPSA) without
our prior written consent; and
• Give us not less than 14 days prior written notice of any proposed
change in your name and/or any other change in your details (including,
but not limited to, changes in your address, facsimile number, trading
name or business practice).
Waiver and Contracting Out:Unless otherwise agreed to in writing by us
you waive your right to receive a verification statement in respect of any
financing statement or financing change statement relating to the security
To the maximum extent permitted by law, you waive your rights and, with
our agreement, contract out your rights under the sections referred to in
section 107(2)(c) to (i) of the PPSA.
You agree that nothing in sections 114(1)(a), 133 and 134 of the PPSA
shall apply to these Terms and, with our agreement, contract out of such
You and we agree that section 109(1) of the PPSA is contracted out of
in respect of particular Goods if and only for as long as we are not the
secured party with priority over all other secured parties in respect of
Goods means all Goods supplied from time to time by us to you,
• Where the Goods supplied are your Inventory, then all references to
Goods in these Terms shall, in respect of those Goods, be read as
references to Inventory; and
• Where the Goods supplied are not Inventory then all references to
Goods in these Terms shall, in respect of those Goods, mean the Goods
described in any one or more of the relevant order form, packing slip
or invoice (or its equivalent, whatever called) relating to those Goods,
on the basis that each such order form, packing slip or invoice (or its
equivalent) shall be deemed to be incorporated in, and form part of,
Inventory has the meaning given to that term in the PPSA.
PPSA means the Personal Property Securities Act 1999 as amended
or substituted from time to time.
Terms means these terms of trade.
Unless the context otherwise requires, words and phrases shall
have the meanings given to them in, or by virtue of, the PPSA